Refund policy

Returns

+ Return Policy

Our products are made lovingly by hand and we hope you enjoy them just as much as we do. Because we work so intimately with our products from start to finish, quality is not something that’s overlooked at any point in the process. Due to the nature of our products, we do not currently offer returns. If an item arrived broken or damaged please contact us within 24 hours of arrival so we can quickly work a resolution.

If you have any questions or concerns, please feel free to reach out and send us an email. We are happy to help and are eager to find a solution should there be any issue or concern! 

Cancellations

+ Cancellation Policy

We ship out our orders ASAP! Because of that, we ask that you check all information is correct before placing your order. If you believe you made a mistake or spelling error during checkout, please reach out to us immediately. Any cancellations after the order is placed will result in a restocking-fee of 20%. If your order has already been shipped, we unfortunately cannot cancel the order. If you have any questions, please don’t hesitate to reach out to us at hello@shopthefrequency.com